Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@neuwi.com
Neuwi clothing is made in Europe, specifically in the Czech Republic.
It depends on the product, but we are using recycled materials like recycled polyamid or sustainable materials like organic cotton. Even our threads are made from recycled plastic or from 100% cotton. You can find more about our materials here.
Please refer to our size chart at each product page for general measurements. Our products fit true size. What does it mean? If you usually buy size S than size S should fit you well.
Every product is packed inside a bag that is home compostable certified by TUV Austria. This bag is made from a combination of composable polymers, both bio-based and fossil based. It does not contain any conventional plastic materials. Our mailer bag is also biodegradable and compostable, that’s because it doesn’t contain any polyethylene. The compostable mailer will break down in a home compost bin or under industrial composting conditions.
Our hangtags are made from 100% recycled paper and are recyclable. The string that is part of the hangtag is also made of 100% recycled material.
Any order can be returned within 14 days from delivery date. We will accept unworn, unwashed product with all the original labels and hangtags. Please check our Returns Policy here.
Please allow us 14 days to process the return and send you the refund.
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